Privacy policy


What happens with the information HOLD HANDMADE DESIGN collects from you? When making a purchase through our website, we collect your name, billing address, phone number, e-mail address and credit card information, in order to process your order. Therefore when you visit our website to place subsequent orders we can save you time by providing your previous account information for you. Once we have collected an email address, we send our once a month an email newsletter informing you of news about our collections. You are welcome to visit our website without providing any of this information.
We use cookies, which is a feature of your browser used to assign identification to your computer. The unique user ID contained within your cookie automatically identifies your computer – but not you – to our servers every time you visit our site. Cookies by themselves cannot be used to find out the identity of any user, but may be correlated with identity information in our log files. You can decline cookies through your browser preference options, but you may not be able to use some of our services properly as a result, such as the option to save your user name and password.

We also collect the IP address of visitors to our website and collect aggregate information about the use of our website. All information described in this section entitled “What happens with the information HOLD HANDMADE DESIGN collects from you?” constitutes “INFORMATION” for purposes of this Privacy Policy.
HOLD HANDMADE DESIGN may collect your email address via cookies and pixels on the Website through the use of trusted third party partners. These partners may also combine your email information with other information they have access to such as mailing address so that HOLD HAND MADE DESIGN may serve relevant marketing offers to you via email and direct mail. If you do not want HOLD HANDMADE DESIGN to collect information about you, please contact us to opt out.

How do we use the information collected by HOLD HANDMADE DESIGN? We use the Data collected from you primarily to process and fulfill your orders, to notify you of the status of your orders, to send our weekly e-mail newsletter, or to send you targeted marketing information, special product offers, catalogs or other information that we believe might interest you. In every such e-mail, we will have instructions on how to unsubscribe and avoid receiving any future e-mails from us. Please see our Unhold Out Policy section below. We also may combine information you have provided to us in communications offline – such as information related to your catalog subscription and orders – with the Data you have given us online, to provide a more customized experience for you when you visit our Site.

Notifications from HOLD HANDMADE DESIGN to you. We may contact you by e-mail to respond to customer service questions you have submitted, or to address a problem affecting your use of the website, or to send you a confirmation message upon completion of the account registration process.

With whom does HOLD HANDMADE DESIGN share information?

We DO NOT SHARE information, including aggregated information, available to selected third parties, does not make your email address or phone number available to third parties. This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information and sign-in password are stored in encrypted format at all times. This Website, and more importantly all user information, is further protected by a multi-layer firewall based security system.

Hold Out Policy If you would prefer not to receive our monthly newsletter, you may use the remove functionality located at the bottom of each newsletter, or send an email to hold@holdhandmadedesign.com or at customerservice@holdhandmadedesign.com with ‘unsubscribe’ in the subject line. Please be sure to e-mail us from the address that you want removed. You may always choose not to provide us with any of the information we request; however, this may limit our ability to provide you with a specific product or service.

Correcting and updating your information Users of our website are able to modify their account information, such as shipping and billing addresses, each time they place an order with us.

Links to other sites HOLD HANDMADE DESIGN contains links to other sites not affiliated with HOLD HANDMADE DESIGN. These WEBSITES have their own policies and practices with respect to online privacy, and HOLD HANDMADE DESIGN cannot be responsible for the privacy practices of these unaffiliated web sites.

Contact Information

If you have any questions about this Privacy Policy or about HOLD HANDMADE DESIGN´S information collection practices, please contact us at customerservice@holdhandmadedesign.com